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May 2026

MAY21
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedMay 21, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 21, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 21, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

MAY20
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedMay 20, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 20, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 20, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

MAY19
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedMay 19, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 19, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 19, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

MAY18
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedMay 18, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 18, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 18, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

MAY15
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedMay 15, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 15, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 15, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

Apr 2026

APR24
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedApril 24, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 24, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 24, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

APR23
Telephone Support Unavailable
CompletedMaintenance9 hours
  • CompletedApril 23, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 23, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 23, 2026 at 8:00 AMUTC

    Telephone support will be temporarily unavailable during the period.

    All other support channels remain fully operational and are being monitored as normal.

    How to reach us during this time:

    Tickets and emails will be responded to as normal. Hosting, VPS, and all other services are unaffected by this notice.

    Thank you for your understanding.

APR23
[LON1] Data Centre Scheduled Maintenance 23/04/2026 08:00 to 16:00
CompletedMaintenance5 hours 52 minutes
  • CompletedApril 23, 2026 at 12:52 PMUTC
    Maintenance has completed successfully.
  • UpdateApril 23, 2026 at 9:55 AMUTC

    Here is an update with further timings from the data centre team:

    We'll be beginning the manual load shifting process imminently at ~10.20am, after which point the upgrade works on the substation will begin, which are expected to take until ~12.20pm. Once this work is complete and tested, we'll manually move the load back across and return to normal operation - we'll update you again once this is complete.

  • In progressApril 23, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 23, 2026 at 7:00 AMUTC

    We have been advised by our data centre partner, that they will be running maintenance next Thursday during the day, please see further information below:

    The works to be carried out in this window will include:

    - Upgrade to substation supply

    This work is being undertaken to ensure ongoing high-quality service delivery to all customers. Please see below for a basic summary of impact per action:

    Upgrade to substation supply
    We are upgrading the substation supply at our Netwise London East facility to enable additional power capacity for the active footprint of the data centre. During this window, the substation metering will be upgraded, during which time we will failover to our backup generator system to enable this work to go ahead safely. The window given here is the full extent of the time estimate for works to begin, however the actual work itself is expected to take less than two hours within this given time window. The move across to generator supply will be seamless and actioned manually ahead of the active portion of the works beginning, with no impact to client deployments.

    Please treat this window as 'at risk'. While overall power redundancy will be reduced during the active works portion of this window, there is no expected impact to client systems during this time.

Mar 2026

No notices reported this month

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